Delivery & Access
How you receive the story after payment.
1. Digital delivery
Once the order is marked paid we start full generation. Files usually appear in your account and inbox within a few hours. We aim for 24 hours. A generation slot (text, art, audio, video) may take longer — status is in the account and, if you left a contact, in a notification.
Delivery channel: the Taleori account and email used at checkout. You may create a guest link for relatives.
If the file is missing for 72 hours due to our failure, the refund rules apply. Your mailbox putting the message in spam is not our non-delivery: check the account.
2. Link lifetime
Download links remain valid for at least 30 days. Within 12 months of payment you may request a re-issue at hello@taleori.com. We do not promise to host the file for the child’s entire life.
PDF, audio and video are in the account if they are part of the paid SKU. The filename is the story title.
3. What digital plans include
The PDF book is a PDF with text and illustrations. Audio + video adds narration and a short slideshow of frames (not a feature film). You pick 16:9 or 9:16 at purchase. Upgrading from the PDF book to video is a separate payment; you keep the files and receive the new ones.
4. Printed book
The “printed book” plan includes the digital pack and a paper copy. Recipient, phone and address are required at checkout. Printing starts after the digital book is assembled. We do not promise a worldwide “5-day courier SLA”: we confirm the shipping window by email; account statuses are accepted, printing, shipped, delivered.
International shipping depends on the address you gave. Duties and import rules in your country are yours if they apply. This document does not invent a carrier: the method is stated in the order email.
The digital part of this plan follows sections 1–2 and does not wait for the parcel.
5. If the email never arrives
Check spam, the account, and that checkout email is the inbox you are watching. Write to hello@taleori.com and we will resend. Do not post the download link on forums.
6. Ready notifications
If you left an email, Telegram or another channel on the generating screen, we may tell you the book is ready. That is transactional, not marketing. Missing a push does not cancel delivery in the account: the account is the primary channel.
7. Several devices
The story is tied to the account, not the phone. The “another device” link opens the same account. A guest link is for reading, not for managing the order or downloading the original photo.
8. Law
Digital handover is defined in the Terms of Sale. Support hours: 09:00–18:00 GET, Monday–Friday. If email and account disagree, the order status in the account and mail from hello@taleori.com prevail.